Contact us
We welcome your questions, comments and feedback.
Click the icon to contact us through whatsapp.
Send us an email at info@01scl.com
How to File a Complaint
If you’re not satisfied with a product, service, or your experience with
01SCL / iBilSchool, please contact us and we’ll work to resolve it fairly
and promptly.
- Email: info@01scl.com
- WhatsApp (local and international): +92 336 5397435
Please include your name, the email used for your order or subscription,
and a description of the issue.
Our process:
- Acknowledgement — we confirm receipt within 1 business day.
- Investigation — we review the issue, and may ask for more detail;
this typically takes 2–3 business days. - Resolution — most complaints are resolved within 5 business days of
acknowledgement. Complex cases (e.g. involving a refund decision) may
take up to 10 business days.
If you’re not satisfied with our response, reply to our resolution email
marking it “Escalation” and it will be reviewed directly by the business
owner.
